Returns & Refunds Policy

We want you to love your EL&N experience, but due to the perishable nature of our food products, we can only accept returns on non-perishable merchandise and packaged retail items. If your order arrives damaged or incorrect, please contact our guest services team within 24 hours of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the items you wish to return or report as damaged.

• 2.
  Verification

  Our team will review your request within 48 hours to ensure it meets our safety and quality return criteria.

• 3.
  Return Shipment

  For eligible non-perishable retail goods, securely package the items in their original condition and send them back to our central London hub.

• 4.
  Refund Processing

  Once received and inspected, we will process your refund or replacement directly to your original payment method within 5-7 business days.